FAQ - Sensar Marine

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Frequently Asked Questions and Answers

Subscription

7 answers

You can choose from three subscription types:

- Annual: EUR 108,- per year, paid in advance (EUR 9,-/ month)

- Seasonal: EUR 81,- per year (full overview of the boat's systems from 1st April to October 31st), paid in advance

- Monthly: EUR 12,- per month. When it comes to monthly subscriptions, you activate and deactivate this as needed. This is not a binding agreement, and you pay per month.

The following link is used to sign in to the customer portal: https://my.sensarmarine.com/

Here you can sign in with the same username and password that you use for the Sensar Marine app.
You will always have an overview of your active subscription and previous payment history in the customer portal. You can also change payment cards and change or stop the current subscription.

Yes, there will be a recurring subscription for the different subscription types.

You pay in advance for further monitoring and the subscription periods for annual or seasonal subscriptions are 12 months. If you do not change the subscription type in the customer portal, the new agreement period will automatically be continued until the next agreement period. When it comes to monthly subscriptions, you activate and deactivate this as needed. This is not a binding agreement, and you pay per month.

You can change your subscription in the customer portal: https://my.sensarmarine.com/

Here you can sign in with the same username and password that you use for the Sensar Marine app.
In the menu on the left, you will find "My subscriptions". Here you will have an overview of your active subscriptions. Press "View" on the current subscription you want to change. Then press the "Manage subscription" button to change the subscription

You can cancel your subscription in the customer portal: https://my.sensarmarine.com/

Here you can sign in with the same username and password that you use for the Sensar Marine app.
In the menu on the left, you will find "My subscriptions". Here you will have an overview of your active subscriptions. Press "View" on the current subscription you want to end. At the top right of this page, it says "Do you want to unsubscribe?", Here you press "Stop". In this way, the subscription will be terminated and it will not be renewed at the next agreement period.

If a new owner is to take over the SmartBoat One system, the following must be done:
You must first "release" the device so that the new boat owner can add their boat. You must therefore delete your boat in the Sensar Marine app. You do this under "My boats" and press "Delete boat". Once the previous owner has deleted their boat in the app, the new owner can connect the device and create their user in the app.

If the new owner is to take over the SmartBoat One system, he or she must pair the device and create a new user account. The previous owner may then have to give the pairing code to the new owner (if you still have this card). The pairing code is also on the sticker on the back of the main unit itself.

The current subscription period will follow the device. The current agreement period will therefore be transferred to a new owner. The new owner must create their own user and enter payment information and the desired subscription solution ( The subscription choice is sent by e-mail to the customer when you have created your own user and connected it to the device). The new agreement period will then follow the new owner's subscription type.

Our support team is here to help you!

Contact us:
E-mail: support@sensarmarine.com
Phone: (+47) 561 23 888 (mon-fri 9.00-17.00)